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Shipping & Returns

All the miniature listed on our site are supplied unpainted and in many cases assembly
and preparation is required before they can be painted.

All charges are based on current Royal Mail prices

For shipping rates, add the items you are interested in to the basket- click on the basket and select the 'estimate shipping' button.

Please allow 28 days for delivery. If your parcel hasn't arrived we can give you a shipping date but until the 28 day mark the parcel won't be declared officially missing by the Post Office. If there are any problems with your order please inform us as soon as possible. If you wish to return an item, please contact us first to let us know and include in with the item your name and address and the order reference number.  

Orders are usually posted within a week- you will receive a confirmation email when your order ships. The delivery times listed for the postage options are the Royal Mail's expected delivery times from the posting date.
Please note that once an order is paid for and listed as 'processing' on our site, the next step is 'shipped' there are no intervening statuses, so please don't be concerned if your order is listed as processing for a number of days- we will be picking and packing it during this time. If you have any questions about your order please don't hesitate to get in touch, we endeavour to answer emails the same day whenever possible.

There is an option to include your phone number when you sign up to the site, please note that we will never pass your phone number on to a third party or use it for any other purposes than to contact you with regard to an order, though we will always attempt to contact you via email first. Some Carriers request a phone number for larger orders, so it is possible that we may have to provide it to a courier company or ask you for a contact number for them when shipping your parcel.

All prices are listed in UK £Sterling, inclusive of VAT at the current UK rate of 20% 

If you pay by Paypal and are from a non EU country we will refund the VAT on orders
over £10 in value, before discount and not including postage cost.

Please note, that your order may be subject to taxes levied by your country's customs on import, this is beyond our control and we are not liable for any such charges, they are not included in our listed postage prices and we do not have the option of paying them in advance.
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